Terms of Service
Please read these terms carefully before using our services.
Last updated: 23 October 2026
1. Acceptance of Terms
By creating an account, accessing, or using NexStyle ("the Service"), provided by Nexstrive Services, you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.
2. Account Responsibilities
To use certain features of the Service, you may be required to register for an account. You agree to:
- Maintain the confidentiality of your account credentials (your NexStrive account sign-in, stylist PINs and the tablet admin password).
- Restrict access to your workspace to authorised personnel only.
- Provide accurate, current, and complete information during registration and keep it updated.
- Notify us immediately of any unauthorised use of your account or any other breach of security.
3. Service Usage & Restrictions
You agree not to engage in any of the following prohibited activities:
- Using the service for any illegal purpose or in violation of any local, state, national, or international law.
- Violating or encouraging others to violate any right of a third party, including by infringing or misappropriating any third-party intellectual property right.
- Interfering with security-related features of the Service, including disabling or circumventing features that prevent or limit use or copying of any content.
- Reverse engineering or attempting to discover the source code of any portion of the Service.
4. Subscription, Billing & Refunds
Subscription Fees
NexStyle is a subscription-based service, priced per active station per month. You agree to pay all fees in accordance with the pricing plan you select. Fees are billed in advance on a recurring basis. You manage your subscription, payment card and invoices in your NexStrive account.
Free Trial
New salons get a 14-day free trial that starts when the salon is created. No card is needed to start, and the trial is not extended.
Cancellation
You may cancel your subscription at any time in your NexStrive account (in NexStyle, open Subscription and select Manage billing). Cancellation will take effect at the end of the current billing cycle.
Refunds
Fees are generally non-refundable except as required by law or under specific circumstances outlined in our Refund Policy (for example, technical errors).
5. Payments & Sponsors
Payments at the Chair
Cash and QR pay belong to your salon. If you connect your own HitPay account, QR payments go straight to that account. NexStyle never holds the money, and HitPay's own terms and fees apply. Any refund to your clients is between you and them.
Sponsors
You decide whether sponsors pay and how much. Any payment goes from the sponsor to your salon, through your HitPay account, by DuitNow QR or as you arrange with the sponsor. NexStrive Services never receives or holds this money, takes no cut and does not handle refunds: any refund is between you and the sponsor.
Messages
SMS, WhatsApp and email offers go out through your own Twilio and email accounts, and those providers bill you directly. NexStyle does not charge for messages.
6. Content on Your Salon Screens
Your salon is responsible for everything shown on its screens, including its own videos and any partner or sponsor content. You are responsible for:
- any licence or permit your local council requires for content shown in your premises;
- your agreements with sponsors, and any payments between you and them.
Nexstrive Services provides the software only and is not a party to any agreement between your salon and a sponsor. We may suspend or remove any content that is reported or that an authority asks about, without notice and without liability to you or the sponsor.
The Sponsor terms set out what you and each sponsor confirm, and we keep a record of each confirmation.
7. Your Customers' Data
If you switch on the membership card, your salon is responsible for its customer list, and we store and process it on your behalf, as our Privacy Policy describes. You agree to:
- use the list only in line with the PDPA and the choices your customers made;
- get consent from a parent or guardian before a customer under 18 joins your card;
- answer your customers' requests to see, correct or delete their details, and delete a customer from your Customers page when they ask.
8. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Nexstrive Services and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Nexstrive Services.
9. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.
10. Limitation of Liability
In no event shall Nexstrive Services, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
12. Contact Us
If you have questions about these Terms, please contact us at:
NexStyle Support
Email: [email protected]